Introduction
S.T.A.R.S Pvt Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website, AI solutions, software development services, and related offerings.
Information We Collect
Personal Information: Name, email address, phone number, company information, job title, and contact details when you request services, submit inquiries, or engage with our team.
Technical Information: IP addresses, browser type, device information, operating system, and website usage data collected through cookies and analytics tools.
Business Information: Project requirements, technical specifications, business objectives, and related data provided during consultation and development processes.
AI Training Data: When developing custom AI solutions, we may process data you provide specifically for model training, algorithm development, and system optimization purposes.
How We Use Your Information
We use collected information to:
- Provide AI solutions, software development, and technical consulting services
- Communicate about projects, updates, and service offerings
- Improve our AI algorithms, development processes, and service quality
- Comply with legal obligations and protect our business interests
- Process payments and manage client relationships
- Deliver technical support and customer service
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Cloud hosting partners, payment processors, and analytics providers who assist in service delivery
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, prevent fraud, or ensure security
- Client Projects: With your explicit consent when necessary for project completion
AI and Machine Learning Data Processing
For AI solution development:
- Training data is processed securely with encryption and access controls
- We implement data anonymization techniques where possible
- Client data used in AI development remains confidential and is not shared across projects
- We maintain separate data environments for different clients and projects
- All AI models are developed with privacy-by-design principles
Data Security
We implement industry-standard security measures including:
- End-to-end encryption for data transmission and storage
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with backup and disaster recovery
- Employee training on data protection and security protocols
International Data Transfers
As a Pakistan-based company serving global clients, we may transfer data internationally. We ensure adequate protection through:
- Standard contractual clauses and data protection agreements
- Compliance with applicable data protection laws
- Secure transfer protocols and encryption standards
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent where applicable
- File complaints with relevant data protection authorities
Data Retention
We retain personal information only as long as necessary for:
- Providing services and maintaining client relationships
- Complying with legal and regulatory requirements
- Resolving disputes and enforcing agreements
- Improving our AI systems and service offerings
Contact Information
For privacy-related inquiries: Email: [email protected]
Address: Plot 64, Block F Phase 1, Johar Town, Lahore, Punjab 54600, Pakistan
Phone: +92 42 32086247
